An official website of the State of Georgia.
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The .gov means it’s official.
Local, state, and federal government websites often end in .gov. State of Georgia government websites and email systems use “georgia.gov” or “ga.gov” at the end of the address. Before sharing sensitive or personal information, make sure you’re on an official state website.
Still not sure?
Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia.
GTA's Office of Digital Services & Solutions partners with state agencies and elected officials to deliver information and services. In 2023, the scope of our work expanded beyond digital services to include overall product strategy for GTA, as well as leading the governance of AI.
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We continued to expand the GovHub footprint in 2023, onboarding new agencies and releasing the most significant redesign to the platform in four years. GovHub, Georgia’s digital publishing platform, powers 80+ sites and is more secure and user-focused than ever.
GTA manages the state’s flagship website, Georgia.gov, which showcases GovHub’s capabilities and provides a starting point for Georgians on their quest for services and information. Users initiated more than 11 million sessions on Georgia.gov in 2023, which represents a slight decline from the past few years where high profile elections and Covid-19 drove extraordinary traffic.
Our state agency partners, whether GovHub subscribers or not, are supported with tools and training that results in improved digital practices, which contributes to better efficiency and trust in government services. The Georgia Analytics Program offers a data-rich dashboard that allows state agencies to measure their website’s performance in mission-critical categories such as SEO, content quality, and accessibility.
In 2023, we:
"The redesigned and restructured content has already started providing excellent customer service, saving time and effort for countless citizens of Georgia.”
Web Services Manager
GA Dept. of Corrections
The Bloom design theme rolled out to 81 GovHub sites this year. This work included designing, developing, testing, and refining features that come together to create the new look and feel. Unneeded features were retired, and new ones were built, while also optimizing the code for performance and accessibility.
Updating to Drupal 10 involved changes to 175 Drupal modules and 3 themes to ensure compatibility and continuous operational availability.
All GovHub users must sign in with multi-factor authentication to increase the security of state information.
Web Application Firewall
The web application firewall on GovHub continued to thwart attacks and ensure that sites stayed online, blocking as many as 10 million malicious requests per month.
GDC launched their new site on GovHub and significantly shifted their content focus from agency information to user-centric services.
APCD also launched on GovHub, offering a collection of healthcare claims data for both public and private insurance plans in Georgia and serving as a central source of healthcare information.
The Orchard Design System ensures brand cohesion across the entire user experience. It offers accessibility-compliant code and styles that developers can use in non-GovHub applications.
"Teamwork makes the dream work! A huge kudos to your team for making it happen."
Director of Communications
Georgia Department of Labor
To champion responsible and ethical deployment of AI in state government operations, the new AI program will provide oversight on AI policy formulation and implementation, ensuring transparency, fairness, and accountability.
The most talked about emerging technology of 2023 was generative AI and the myriad ways it will impact and augment the work of state government. We established a cross-agency task force, led by the Chief Digital and AI Officer, to champion responsible and ethical deployment of AI in government operations, providing policy formulation and ensuring transparency, fairness, and accountability.
By December 2023, we published foundational AI policies and standards, and have begun full-scale efforts to audit AI usage across state government and establish a Center of Excellence to collaborate with peers on AI management and oversight.
GTA named a new Chief AI Officer to champion responsible and ethical deployment of AI in state government operations.
New enterprise policy and standards address the use of artificial intelligence in government operations, especially as it pertains to sensitive data and state information within these tools.
Five guiding principles govern the design, implementation, and utilization of automated systems. These principles are intended to guide state agencies as they integrate protective measures into their policies and operational procedures.
A day-long summit on AI brought together leaders in the public and private sector to explore of the current state and future trajectory of this emerging technology. Attendees represented more than 70 state and local organizations, 6 states, 8 cities, and 5 universities.
Upon absorbing product management for GTA, we conducted a sweeping review of every product and service offered by GTA in an effort to plot roadmaps for each legacy and future endeavor. We also created a product ordering template that can be used by customer service managers to standardize requests by agencies.
In 2023, we created:
“Ready for Use” documentation helps GTA make sound business decisions for all products and services. This includes historical artifacts, sales and marketing materials, and financial information.
"[Your team's] hard work has made Georgia a better place. Y'all have always been a pleasure to deal with."
Senior Systems Analyst
GA Bureau of Investigations