Usability Testing
Do you know what your users think when they come to your website? What are they looking for? Can they find it easily? Usability tests help us identify issues and potential solutions to improve the serviceability of a website or digital property.
What’s Involved?
Discovery
Framing problems to be solved by researching how the digital property is currently being used and gathering enough evidence to inform what next steps should be.
Heuristic Evaluation
A usability inspection method that helps to identify problems with the user interface by judging its compliance with recognized usability standards.
Performance Test
In a typical performance test, users perform a variety of tasks on a website, prototype, or other digital property while observers note what the user does and says.
A Note for GovHub Customers
We’ve built and continue to improve GovHub through research and usability testing with real people — citizens, advocates, and partners at state agencies. This ongoing work requires the participation of everyone who engages with Georgia’s websites, including those who keep site content accurate, well-structured, and findable. Thank you for your partnership in providing easy access to services for Georgians. We hope you’ll join us in making the visitor experience even better.