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  • Usability Testing

Usability Testing

Do you know what your users think when they come to your website? What are they looking for? Can they find it easily? Usability tests help us identify issues and potential solutions to improve the serviceability of a website or digital property.

Get started

To make sure everyone can easily use state information and services, we offer usability testing to all state agencies. Reach out if you’re interested in having us test the usability of your website or digital property.

Request testing

What’s Involved?

Discovery

Framing problems to be solved by researching how the digital property is currently being used and gathering enough evidence to inform what next steps should be.

Heuristic Evaluation

A usability inspection method that helps to identify problems with the user interface by judging its compliance with recognized usability standards.

Performance Test

In a typical performance test, users perform a variety of tasks on a website, prototype, or other digital property while observers note what the user does and says.

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Help Us Test Georgia’s Websites

Would you like to take tests to help make Georgia websites easier to use? Join the Orchard Growers Team.

Orchard Grower Testing Program

How Testing Has Improved Georgia’s Digital Properties

A screenshot of part of the heatmap of the GPSTC homepage, showing bright spots over the login.
From Personas to People: GPSTC Testing
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Mobile App Testing Process
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Usability Testing for a Better Georgia.gov

A Note for GovHub Customers

We’ve built and continue to improve GovHub through research and usability testing with real people — citizens, advocates, and partners at state agencies. This ongoing work requires the participation of everyone who engages with Georgia’s websites, including those who keep site content accurate, well-structured, and findable. Thank you for your partnership in providing easy access to services for Georgians. We hope you’ll join us in making the visitor experience even better.

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