FAQs

First, some obvious things: Make sure that you don’t have the caps lock key on. Type the password again to make sure you entered it correctly (punctuation, capital letters, etc.).

Make sure that you’re on the login page of your website, which has “/user” at the end of the URL (i.e. YOURWEBSITE.georgia.gov/user).

If you forgot your password, click the “Request New Password” link at the top of the page to create a new password for your account. You’ll receive an email with a one-time login link to set a new password.

If you forgot your username, please open a ticket at support.georgia.gov to request access to your username.

Make sure your account has been created. If you’re a new user, you’ll receive a username and email with a one-time login link to set a password. If you didn’t activate your account by clicking that link, your username and password won’t be active yet.

If you’re still working in the staging environment for your website (staging.YOURWEBSITE.georgia.gov) there are two different logins: one for viewing the website and one to login to Drupal. You should have received this information when you got access to your website. Please contact support.georgia.gov if you need help accessing the staging website.

In most cases, the previous content is probably still cached on the servers. Our servers are updated every hour, and will show any edits or changes you’ve made to content pages within that time period.

Most changes to the home page boxes will show up immediately. These include changes to the homepage rotator, press release, events, and editor’s choice boxes.

If you’ve been waiting an unusually long time for your website to update, please open a ticket at support.georgia.gov.

Check your user manuals for any functionality questions. Some of our features have multiple options and views, and could require a few small steps to work the way they’re expected.

If you’re sure that a feature isn’t working the way it should, please open a ticket at support.georgia.gov.

We design to the latest standards administered by the World Wide Web Consortium (W3C), with particular attention paid to accessibility standards. These standards ensure that most browsers will display your content in a consistent manner. We aim for “graceful degradation,” which means that our website CMS will work best with the latest browsers including Internet Explorer 9 and newer, Firefox, Chrome, and Safari, but still be presentable in some of the more outdated browsers such as Internet Explorer 7.

We’re always open to new suggestions and ideas for improving the platform. If you have a new request for your website, contact your our Account Manager, Peter Lee, or open a ticket at support.georgia.gov. We’ll work with you to find out the necessary requirements for the request.

All new project requests from an agency requiring more than 5 hours of work will be billed at a rate of $88/hour and include an estimate in an SOW. Only actual task hours accrued will be billed to you during the project.

Larger, more in-depth projects may require a one-time set-up and development fee. These project costs would be estimated by the vendor and passed on to you.

Although our platform is powered by Drupal, it doesn’t mean all modules created for Drupal have been implemented and can be used. Not all modules work well together, and some have not been properly maintained and improved to address changing standards and security issues.

If you come across a module that you would like to add to your website, please open a ticket at support.georgia.gov. We’ll work with you to gather the necessary requirements and find a solution for the platform. Our vendor will test any modules to see if it’s up to current security and performance standards before installing them.

You can see all of our themes on our Web Development & Design Services page. We have six themes with two color variations each to choose from. Each theme has been named to help identify its look and feel.

Check out the Choosing the Right Theme web guide to help decide which theme is the best for your agency.

To join the state platform, you’ll need to use one of the themes we have designed for our agencies. This helps ensure a consistent user experience, and it greatly reduces the amount of design and development time, saving you money. For more information on the themes, read our Choosing the Right Theme web guide and visit our Web Development & Design Services page.

We created these themes with the help of the Department of Economic Development, which governs the color palette for the State. The colors have been tweaked recently to ensure that they meet accessibility standards.

Each theme’s colors, textures and fonts were designed to represent a certain type of brand for the different constituents that agencies serve. For more information on the themes, read our Choosing the Right Theme web guide.

To experience the Drupal state platform and state themes, you will need to become a customer. We do, however, offer the GeorgiaGov hat and footer CSS and HTML file for non-platform agencies to help provide a common user experience. If you would like to add these to your website, please open a ticket at support.georgia.gov.

First, make sure you have set up a Google email account, and or a Google Account (without a Gmail email) have requested Google Analytics access for your website. If you haven’t, please open a ticket at support.georgia.gov with a Google account, requesting access for your website.

Once you have logged in to www.google.com/analytics with your Google email account, and or a Google Account (without a Gmail email), you will be able to access multiple reports and statistics for your website.

Google Analytics is a tracking and reporting tool we use on all of our platform websites, allowing you to measure important metrics such as visitor rates, pageviews, browsers used, and mobile usage. It’s easy to use and navigate, letting you create customizable reports with specific metrics to track. For more information on how to get the most out of your analytics report, visit our How to Read Your Google Analytics web guide.

We automatically subscribe all of our Drupal users to our monthly newsletter list to help keep agency webmasters informed about state platform changes and events. This is the best way to keep up to date of all platform bug fixes, enhancements, training dates, events, and future plans.

If you would still like to unsubscribe from the list, you have the option to do so at the bottom of each newsletter. Remember, though, that by unsubscribing, you won’t be notified of important changes to the platform or training opportunities.

Because we want to keep all of our content and web managers updated, you are automatically subscribed when you create a Drupal account. You're also added to our email list if you attend one of our GOVTalks.

We provide two main types of training to agencies - Editor’s Introduction training and Advanced training.

• Editor’s Introduction training is recommended for all users (new and those needing a refresher), goes over the basics needed to manage website content, and covers all information found in the Editor's Manual.
  
• Advanced training is ideal for Editors, User Managers, and Taxonomy Managers who have already been using the Drupal system and want to learn extra features and tips. This training covers information found in the Advanced Manual.

General training sessions are offered at least once each quarter within the calendar year, and may be scheduled more based on increased agency interest. We also offer one-on-one agency training sessions with each NEW agency that joins the platform. Stay subscribed to our newsletter for announcements of upcoming training sessions.

You can sign up for our scheduled training sessions through an online form that will be available on our Training Events page. Sessions are scheduled at least three weeks in advance, and announced through our newsletter and Events calendar. Once you have signed up, you will receive a calendar notice with the time and location details for confirmation.

Registration will now go through the new GTA Learning Center. If you do not already have a login, you must first request access to the Learning Center to register for the course:

• Access request form for state agency employees
• Access request form for state agency contractors

We do offer Virtual training through the GTA Learning Center. In addition we offer online training videos on our Training Demos page that focus on specific sections including menus, photo galleries, and events. The Training Demos shouldn’t be used as training alternatives, but as additions to the general training sessions.

To sign up for our online course:

You can sign up for our scheduled Virtual training sessions through the new GTA Learning Center. If you do not already have a login, you must first request access to the Learning Center to register for the course:

• Access request form for state agency employees
• Access request form for state agency contractors

You can find our Web Standards and Guidelines by visiting our Web Standards book. These guidelines provide you with a direction and foundation as you develop and maintain your website. You can also find additional information specific to best use cases and the building of the platform from our web guides and blogs.

We try to keep the information and facts on our “Cities & Counties” and agency “Popular Topics” pages updated, but sometimes things change that we miss. If you have an update or change, please submit a ticket at support.georgia.gov with “Website/Content Issues” selected as the Support Type. We respond to all tickets within 24 hours during normal business hours.

Guest blogging for GeorgiaGov is one of the best ways to get your agency’s message or announcement across to state employees and the general public. If you want to highlight a certain program, event, or initiative, please submit a ticket at support.georgia.gov with “Other” as the Support Type.