Citizen Journey Mapping

Start, middle and end on a curved line in a box
What's your user's journey?


In this class, we'll talk about:

  • Scenarios
  • Stress cases
  • Citizen journey mapping

See the full class presentation in Google slides.

Class Materials

Submit Your Completed Work

We keep track of attendees' progress through course. You are required to complete all assignments to receive your Content Specialist Certification.

If you'd like to submit your completed class materials digitally, or if you'd like to let us know what you thought of the class, please complete the Content Strategy Satisfaction Survey.


You must take Personas before attending this class.