An official website of the State of Georgia.
How you know
The .gov means it’s official.
Local, state, and federal government websites often end in .gov. State of Georgia government websites and email systems use “georgia.gov” or “ga.gov” at the end of the address. Before sharing sensitive or personal information, make sure you’re on an official state website.
Still not sure?
Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia.
We partner with state agencies and elected officials to deliver information and services to constituents. GTA products, training, consulting, and governance put users’ needs first to provide the best possible experience.
We work hard to ensure that the state’s information and services should be easily accessible for all Georgians. That means content is written in Plain Language. It means we support the most recent accessibility standards to ensure those with disabilities have an easier time using our products. A major focus of our outreach efforts to agencies is about accessibility – both because it’s the law and because we believe strongly that everyone who is entitled to state services should be able to get them. This emphasis on accessibility is tied directly to GTA’s 2025 IT Vision statement.
Our values are also evident in our design and development of the state’s official website, Georgia.gov. The site showcases the capabilities of our flagship product, GovHub, and contains the breadth of state government in one place. For many Georgians, it’s their starting point for state information and services. We provide clear, SEO-friendly information on top tasks and continually create new content that anticipates constituent needs, such as for the midterm elections, Covid, and cash-assistance cards. In addition, we post timely information on Georgia.gov’s Twitter and Facebook channels and respond to every constituent message.
DHH Pathways, a newly launched GovHub site for the Department of Education, provides information about services for deaf and hard of hearing children in one place for the first time.
As an extension of the Digital Center of Excellence committees, which we lead, we produced live webinars open to anyone in government to share social media and Plain Language skills.
Continuous updates to GovHub to meet and exceed accessibility guidelines, including numerous enhancements to allow for easier navigation across the site and within pages for anyone using assistive technology.
Increased the number of language translations available on GovHub sites from 8 to 12, reflecting the diversity of Georgia’s population.
We have been streamlining GovHub to increase performance, resolve technical debt, and simplify code. We are in the process of replacing the top navigation on all GovHub sites so that it works better for assistive technologies.
To augment our elections content on Georgia.gov, we created new landing pages for the 2022 election cycle in both English and Spanish. We launched a social media campaign to promote the content on these pages, which helped voters keep track of important dates, polling places, and ballot options.
In 2022, we:
Our Cloudflare WAF ensured DDoS protection and 99.95% uptime. While several states’ websites succumbed to cyber attacks in 2022, GovHub was able to thwart an unprecedented number of malicious attempts thanks to the Cloudflare Web Application Firewall (WAF). To further ensure security, multi-factor authentication will become standard next year.
In 2022, GovHub handled:
Innovation is one of our tenets. We are not afraid to experiment and tackle problems with appropriate solutions. We take a methodical approach to trying new things until we find the right answer. This is how we built and continuously improve GovHub and how we tackle new work. We’re members of a larger civic tech community around the world that believes open digital government can improve efficiency and outcomes. Our client agencies rely on us to be abreast of trends, and we teach others what we learn through quarterly webinars, our Digital Academy program, annual GovTalks conference, blogs, and other training classes.
At the beginning of the Covid pandemic, we quickly piloted a chatbot on Georgia.gov, DPH, and DOL to help quell call center volume by providing answers to the most common questions from panicked constituents. We continued to improve the bot and tested several other vendor platforms to find a more long-term solution that complemented GovHub. For every initiative or engagement, we take the same disciplined approach. Our process ensures efficiency, transparency, and repeatability.
We launched the Georgia Analytics Program, in partnership with the Governor’s Office of Planning and Budget, to provide data on site usage, machine readiness, analytics, and content quality. Powered by Siteimprove, it is available to all state agencies and elected officials, as well as GovHub subscribers.
Orchard, Georgia’s official design system, represents the first time the complete design system has been made available online to external developers.
After the quick response to the Covid crush of constituent needs, we continued improving the performance of the Microsoft bot we piloted with several agencies while searching for a longer-term product solution, ultimately deciding on Ivy’s platform. We launched an Ivy pilot on DSGa’s website and continue to evaluate its strengths and weaknesses.
We implemented a chatbot on DOR in time for tax season. As content from more DOR divisions was added, we worked to hone the accuracy of answers, developing strategies for structuring content to achieve better results. We provided content support for an AWS voicebot pilot for 1-800-GEORGIA that addressed callers looking for info about their cash assistance checks.
The Drupal 9 Update spanned 19 months. The DSGa team along with our development partner Lullabot worked on research, planning, module updates and quality assurance. The update resulted in no interruption to our agency websites. Drupal 9 enhanced security updates for dozens of custom modules and an upgrade to the newest version of federated search. We ensured that all modules were updated to their latest version and patched.
“DSGa guided our internal data team toward best practice coding and assisted us with setting up some testing…which was exactly what we needed to do to be able to assess the impact of changing design and approach.”
Director of Communications,
Governor’s Office of Student Achievement
Nothing gets to the heart of digital services more than our commitment to putting the constituent first. When envisioning a new Georgia.gov, we engaged IDEO, a consultancy that is known for its human-centered approach to solving problems. That work became foundational to how we think about the products we build and the people we serve. Unlike in the private sector, people often don’t have a choice about whether to interact with government websites. By having a full understanding of who, how, and why Georgians use our products, we can make those experiences as frictionless as possible.
One way we do that is by testing. Our team of UX and content strategists maps user journeys through our websites to make sure people are able to complete their tasks quickly and with confidence. This builds trust and makes their experience with the government as painless as possible. At the start of every agency engagement, we dive deep into the audience before attempting to offer a technology solution. At every turn, we measure our performance. To say this is uncommon in state government is an understatement. But Georgia is not like other states. The Georgia Analytics Program (GAP) leverages our third-party Siteimprove product to provide agencies with real-time data to ensure content quality, increase accessibility, and improve SEO. Through our GAP Consultation, we teach agencies to use data to drive their decision-making.
We began offering Georgia Analytics Program Consultations, which are short engagements with agencies (roughly 6 weeks) that focus on teaching them how to use the tools we provide in Siteimprove, writing a high-level assessment of their site’s usability, and providing a simple “to-do list” for how they can improve their site performance and GAP score. In 2022, we worked with the Department of Public Health and the Department of Behavioral
Health and Developmental Disabilities.
We are writing content for the Department of Administrative Services website redesign, which is scheduled to be completed in 2023. Our efforts have focused on identifying top user tasks and creating easy-to-follow guides for
completing these services.
We created the Moving to Georgia Guide on Georgia.gov, which combines all state touchpoints across various agencies that new residents must interact with upon arriving in our state. We did user research and several rounds of further testing to make sure we got it right.
We’re close to wrapping up testing on an updated design for lists of locations, as well as an audit of the process editors take to build online forms. Work to implement recommendations for both is scheduled for 2023.
We completed a usability review with the Department of Revenue where we assessed the effectiveness of their website and identified ways they could streamline content delivery. Based on several rounds of user testing, it’s expected the recommended changes will improve task completion on the site.
Get to know the DSGa team
Jasmyne Epps and Rachel Hart presented sessions at DrupalCon GovSummit 2022
Nikhil Deshpande spoke at SXSW: Accessibility, Inclusion and Equity Beyond the Web
Nikhil Deshpande won State Scoop's State Leadership of the Year award for 2022.
He also was elected to the Drupal Association's Board of Directors.
Chelsea Shadowens completed Emory University's Women in Leadership Certificate course.
DSGa's work contributed to Georgia's A Grade in the Digital States Survey 2022.