2025 Year in Review

Digital Services & Solutions partners with state agencies and elected officials to deliver information and services to constituents. In 2025, our projects continued to improve access to statewide services, protect important data and information, and support more efficient product delivery.

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Memorable moments with the Digital Services team in 2025

GovHub

184 Million Total Pageviews

GovHub Stability

GovHub serves an average of 8 million requests every weekday and scales to reliably handle increased loads, such as on April 15th when 25% more users visited state websites. 

450,000 Average Daily Blocks

GovHub Security

GovHub includes a Web Application Firewall (WAF) that blocks malicious attempts to bring the state's sites down. In the week leading up to the 2025 general election, we saw an attack on November 1st, but experienced no downtime.

New GovHub Sites

Top State for Talent Homepage
Visit Top State for Talent
SORRB Homepage
Visit SORRB

Georgia.Gov

“Extremely helpful and amazing customer service in helping me resolve my issue in a timely fashion!”

Christina Frazier
Operations and Communications Coordinator II
Council of Accountability Court Judges of Georgia

Georgia.gov had 23.2 million page views for 2025

Most Visited Pages

The chatbot on Georgia.gov had over 130,000 conversations in 2025

Chatbot

In 2025, these were the top topic clusters that visitors engaged with the Chatbot:

  • Apply For Assistance
  • Speak to a Person
  • Change My Address
  • Email The Governor
  • Help With Medicaid
  • Renew My License

DSGa Support Desk

490 Plus Support Desk Hours
4.9 out of 5 stars average satisfaction rating
625 Tickets Resolved

Orchard Design System

Recognized by the 2025 StateScoop 50 Awards, the Orchard Design System makes it easy to quickly build an accessible, mobile-friendly and uniform digital experience.

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Three new sites joined the GovHub platform in 2025

Orchard in Use

Orchard is used by the Georgia Analytics Program, GBI’s Sex Offender Registry, and Georgia Gateway, providing modern and accessible user interfaces.

Digital Accessibility

Accessibility Compliance

With an April 2026 deadline to comply with the ADA Title II update on the horizon, we have led monthly working group meetings to address digital accessibility requirements, as well as directly assisting 18 state agencies with site consultations, PDF recommendations, and vendor referrals. More than 45 regular attendees have joined the working group meetings.

AI-Powered Audits

We partnered with Code for America to help government agencies manage the widespread issue of inaccessible PDFs on public sector websites. The tool uses AI to scan government websites, identify all downloadable documents, and provide key information like titles, page counts, and recommended actions. To date, we have onboarded 18 state agencies to this tool.

“I appreciate all of you, and I feel like you're truly a customer service-oriented agency.”

Fran Putney
Communications Manager
Georgia Commission on the Holocaust

“I found all of the topics helpful and engaging, especially as a first-time attendee with a significant task ahead of us.”

2025 GOVTalks Attendee

Audience at 2025 GOVTalks

GOVTalks: Digital Accessibility

On May 13th, we hosted our 18th GOVTalks event with the day's theme centered on digital accessibility and compliance with the Department of Justice's 2026 deadline. Twenty-three state agencies were represented by the attendees who heard from guest speakers that included Lullabot and Code for America.

Read the Recap

Product Management

GTA Knowledge Base Home page

GTA Knowledge Base

The GTA Knowledge Base launched in February and provides centralized access to service descriptions, process documentation, billing Information, FAQs, and training resources. To date, it includes 35 knowledge articles.
 

Service Catalog

With 88 service descriptions added to the service catalog, we ensure comprehensive coverage across the GTA Service portfolio by providing information on features offered, pricing, and the fulfillment process.

We also published new service offerings to the GTA website for the Office of Information Security, expanding visibility of key services.

In July, the AWS Order Form Automation launched, providing a fully automated Service Catalog option that replaced the manual email request process.