GOVTalks Winter 2014: Usability

On January 15, 2014, we focused on the user in our Usability GOVTalks. Find out what website usability means, helpful tools, relevant resources, and why it's vital to keep in mind when designing and maintaining your website.

Usability 101

Nikhil Deshpande
Chief Digital Officer, Digital Services Georgia

What is usability, anyway? Government websites in particular need to be usable. Websites are about what the user wants, not what we think they want.

What's in your Usability Toolkit?

Peter Lee
Account Manager, Digital Services Georgia

Learn about a few tools and resources — like Crazy Egg, Google Analytics, and 5-second tests — you can use to detect your site's usability.

Heuristic Evaluation

Pooja Berrong
Vendor & Account Manager, Digital Services Georgia

Before the event, all attendees received a blank heuristic evaluation to fill out on their own. Take a look through a sample evaluation with hints and advice.

Resources