Illustration: Personas Icon
Caption
Who is your user? Personas
Topics
In this class, we'll talk about:
- Observation-based research
- Data-driven research
- Drafting your personas
- Empathy maps
See the full class presentation in Google slides.
Class Materials
Class 1 notes, Personas
Mission, Vision, and Goals
Describe Your Users
Personas (template)
Empathy Map (template)
A Day in the Life (template)
Submit Your Completed Work
We keep track of attendees' progress through course. You are required to complete all assignments to receive your Content Specialist Certification.
If you'd like to submit your completed class materials digitally, or if you'd like to let us know what you thought of the class, please complete the Satisfaction Survey.
Prerequisites
There are no prerequisites to take this class.