Personas icon
Who is your user?


In this class, we'll talk about:

  • Observation-based research
  • Data-driven research
  • Drafting your personas
  • Empathy maps

See the full class presentation in Google slides.

Class Materials

Submit Your Completed Work

We keep track of attendees' progress through course. You are required to complete all assignments to receive your Content Specialist Certification.

If you'd like to submit your completed class materials digitally, or if you'd like to let us know what you thought of the class, please complete the Satisfaction Survey.


There are no prerequisites to take this class.