Our Year In Review: 2021

• 38 releases for security, maintenance, and new features
• 1 system-wide accessibility audit with expert guidance
• 12 editor interviews to establish a customer baseline

On an average day, we block about 25,000 requests through our WAF. But occasionally, we fend off more than 100,000 attacks per day.

Our chatbot helps reduce phone calls to agencies by giving Georgians an extra way to ask for most-needed information in their own words.

• 4 sites with more to come
• Over 2 million interactions

Since launching our public analytics data site in spring 2021, we've seen: 

• 70 sites have improved to meet or have maintained the state benchmark
• 4% average improvement of DCI score across all agencies
• 4 new sites onboarded to GAP

• Nearly 400,000 visitors to COVID-19 vaccine information
• 110 total state service pages
• 14 How-to Guides, including Moving to Georgia and Running a Business

Most-viewed topics included registering for a business license, applying for a firearms license, and applying for SNAP.

We used our social media channels in 2021 to amplify messaging from other agencies and for original campaigns to promote COVID-19 vaccines and voting.

• Nearly 50,000 followers on Facebook and Twitter combined
• Daily personal replies to direct messages and public comments

We held 15 live (virtual) training classes with 36 attendees in 2021.

We’re ramping up our on-demand learning management system (LMS):

• 49 courses
• 3 training series
• 61 active learners
• 85.6% completion rate
• 89.7% learner engagement

On April 28, 2021 at our 14th GOVTalks conference, we welcomed:

• 79 attendees
• 43 agencies

We focused on digital maturity with talks on research and gathering feedback, information architecture, and making smart forms.

We continuously study how site visitors and editors interact with our websites.

• 16 studies conducted
• 82 websites effected
• 232 GovHub editors impacted

In 2021, our Orchard Growers Testing Program involved 16 active participants.

• 58 editors assisted
• 443 hours spent
• 4.9 out of 5 average satisfaction rating (with 84 reviews)

In 2021, we relaunched our Digital Center of Excellence with 2 committees. DCoE members include experts from:

• State agencies
• Content strategy firms
• Public health agencies
• Universities