Consulting Services

Our consulting services will help you determine if your site is effective and provide you with steps needed to create website that is beneficial to your citizens. Consulting services by the Digital Services Georgia team include:

  • Usability Testing
    Have you ever watched your customers use your website? User testing allows us to watch real users interact with your site, note their behavior, and recommend ways to solve problems they encounter.
  • GAP Consultation
    Based on an analytics assessment and collaborative meetings, we'll help improve your site content quality and user experience by addressing high impact, easily implementable content changes. You'll get an increase in your GAP score and a customized plan for future site improvements.
  • Information Architecture
    After evaluating the content on your site and looking at how it’s structured, we’ll help you better organize the content based on what the data shows users want. An effective information architecture will help your users find information quickly and easily.
  • Content Strategy
    Content is most effective when it’s short, to the point, and easy to read. Our content strategist will identify popular content, get rid of outdated or irrelevant content, and create new content all based on a full evaluation of what is currently on your site. We help you trim your content to the bare essentials so your customers get the information they need — and understand it.
  • Heuristic Evaluation
    We’ll do a complete evaluation of your website based on a checklist of best practices in content, design, navigation, and usability.