User Experience (UX) Tools

Designing a user-focused site starts with understanding your users.

Worksheets

Use the following template and exercises to understand your users and see if your digital content and processes meet their goals.

Templates

Exercises

Dig into the minds and experiences of your audience. To complete each worksheet, we encourage you to explore:

  • Site analytics
  • Call center data
  • Social media messages
  • Whatever other tools you use to record interactions with the people your agency serves

For an instructive approach to gathering this data and filling the template, consider attending our Digital Academy.

Further Learning

  • How to Make Sense of Any Mess

    An online book, introducing organization and information architecture by Abby Covert.

  • Designing for Crisis

    A personal anecdote from UX designer Eric Meyer illustrating why we must design our website for someone in a state of crisis.