Why Numerical Data Isn’t Always the Gold Standard

Testing features in GovHub is always full of surprises. The numbers may tell us one thing, but we end up with a whole new perspective after watching our test users. 

Great Teams Break Stuff, Too

Great teams are not great because they never make a mistake. It’s how they respond to it.

Help Us Build the Ultimate Moving-to-Georgia Guide

For new residents, a guide alleviates the stress of having to know the names of Georgia’s agencies and where to find them. And for agencies, a guide with your services in it creates a great first introduction to your state organization. Residents will remember their first impression when they need to follow up with you for additional services.

Closing the Loop: Why Your Feedback is Important

At this year’s GOVTalks, we spoke about how Digital Services Georgia uses customer feedback to drive GovHub forward into a more mature platform. What do we do with the feedback that we receive? And how do we work to ensure that the changes that we make to the platform benefit all of our content managers and our constituents?

From Personas to People: Usability Testing GPSTC’s Redesigned Website

A year after helping the Georgia Public Safety Training Center (GPSTC) figure out their personas, we tested their newly redesigned website with real users.

Understanding Your Audience

From internal enterprise systems to mobile and web-based applications, we need to understand who we’re really working for … Who is our target audience? Learn how to find and focus on your core users, and how to perfect your digital strategy to best accommodate them.

Usability Testing, Part 3: Testers and Tools

In this final installation of our three-part series, we will briefly discuss what makes someone a good tester as well as some of the tools you can use to conduct your testing.

Usability Testing, Part 2: Making a Testing Plan

Part one of this series touched on the preparation involved when performing usability testing. In this second installment, I want to dive a bit deeper into parts of the usability testing plan.

Sharing Testing Responsibilities Among Multiple Teams

The testing phase of your project can be a real challenge in itself. Sprinkle in third-party vendors and now it’s party! This post touches on sharing responsibilities with those vendors and how to to yield the best workflow for your team by doing so.

Our Process for Mobile App Testing

With a growing number of agencies developing mobile apps, we test these apps with real users to find technological gaps and offer legitimate recommendations for closing them.