An official website of the State of Georgia.
How you know
Local, state, and federal government websites often end in .gov. State of Georgia government websites and email systems use “georgia.gov” or “ga.gov” at the end of the address. Before sharing sensitive or personal information, make sure you’re on an official state website.
Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia.
For new residents, a guide alleviates the stress of having to know the names of Georgia’s agencies and where to find them. And for agencies, a guide with your services in it creates a great first introduction to your state organization. Residents will remember their first impression when they need to follow up with you for additional services.
Sometimes using PDFs is the right choice under certain circumstances, but often it’s better to publish your content directly to HTML pages.
Content strategy starts with defining a vision, then moves into deep analysis of the current state, and ends with synthesizing the information into a strategy document.
At this year’s GOVTalks, we spoke about how Digital Services Georgia uses customer feedback to drive GovHub forward into a more mature platform. What do we do with the feedback that we receive? And how do we work to ensure that the changes that we make to the platform benefit all of our content managers and our constituents?
For those of us who’ve moved from managing digital properties in the private sector to a public-sector equivalent, the website analytics we once obsessed over no longer tell the right story. Instead of being motivated by profit, all we care about is how well we serve the public.
For many constituents looking for government services, their user journey doesn't start at an agency website, but at a search engine, like Google or Bing. In order to reach an audience where they are, state organizations must make search engine optimization (SEO) a digital priority for their websites.
Readability describes how hard or easy it is to read your content. This applies to how it’s written, the way it’s organized, the font size you use, how mobile-friendly it is, and more.
Road to Digital Maturity | Our Collaborative Path Forward | Report Your Success | Journey to Content Maturity | Guide Users' Experience with Webforms | Learning with DSGa
More digital interaction means higher demand for effective content from your agency. Sometimes this demand means more content to support more decisions and tasks, and sometimes this demand means better content.
Plain language is writing that’s easy for people to read and understand. It creates a better user experience, allows you to reach and help more people, and saves you time, money, and resources.