Blog

Personas are a tried and true method for understanding what users need from your website. We help state agencies know their users better by developing personas based on hard data and usability testing.

It's more important than ever to be able to trust the information we find online. Two of the best ways to ensure we're providing accurate information? Cite only reputable sources properly and prevent broken links.

From sharing information about upcoming events to highlighting the work of employees, government agencies are finding new ways to create genuine engagement.

Last year we launched the Georgia Analytics Program (GAP) to track the performance of the state’s websites. Agencies now have more user data to help them make smart digital decisions. To make sense of it all, DSGa launched a new service this year called the GAP Consultation. 

Trust in Government Starts with Customer Experience | Are Chatbots the Answer? | We are the Champions...of Accessibility! | Growing the Orchard: What's Next for Georgia's Design System | The State of Social Media | GovHub: Evolution, Innovation, and Advocacy | Mind the GAP

Our Digital Academy has been a sought-after training for several years. We've revamped it and now we're re-launching the Digital Academy to make it easier for content managers around the state to attend and get state-certified.

A brand’s identity sets the tone and ensures consistency, unity, and flexibility across all digital platforms. The Orchard Design System provides a distinctive, consistent visual language, and we’re now making the state branding easily accessible for all.

Testing features in GovHub is always full of surprises. The numbers may tell us one thing, but we end up with a whole new perspective after watching our test users. 

Great teams are not great because they never make a mistake. It’s how they respond to it.

We understand that the scores in Siteimprove are sometimes affected by issues that are beyond an your control. The good news is that we are working to address code-related issues and there are many issues that you, as a content manager, do have control over.